GENERAL TERMS AND CONDITIONS

We take your privacy seriously and treat personal data very carefully and confidentially and only use it within the framework of applicable data protection regulations, in particular the Personal Data Protection Regulation (“GDPR”).

Privacy Policy

The purpose of this Privacy Statement is to notify you of the types of information we may collect about you when you visit our website, how we may use this information, whether we disclose it to anyone, the choices about the use of that information at your disposal, and your ability to rectify that information.

thank you!

We thank you for visiting the www.bbtextile.hr site (our website) and expressing interest in our products. We care about interacting with you over the Internet and are committed to protecting your privacy. The purpose of this Privacy Statement is to notify you of the types of information we may collect about you when you visit our website, how we may use this information, whether we disclose it to anyone, the choices about the use of that information at your disposal, and your ability to rectify that information.

Furthermore, we take your privacy seriously and treat personal data very carefully and confidentially and only use it under applicable data protection regulations, in particular the Personal Data Protection Regulation (“GDPR”).

Please read this privacy statement before you provide us with any personal information. You do not need to provide any personal information when browsing our website. If you have any questions about this privacy statement, you can contact us at any time by email info@bbtextile.hr.

When and what data do we collect?

We collect your data when you do the following through our site:

  • register or order products or services
  • you submit any other queries online
Registration

In order to make a purchase on the web shop, registration is optional. It is only necessary to leave a valid e-mail address (the one you have access to) in the first step of the checkout process so that it is possible to send you an order confirmation after entering the information needed to complete the delivery.
If you do not want to enter the delivery address and payment means information every time during the purchase, it is recommended to register quickly. You only need to enter a valid e-mail address, personal information (name, last name, address, postcode, location, phone number) and password to access the user account. It can be an arbitrary set of characters – the longer it is, the more resistant it is to hacker breaches. If you have no ideas, on the Password generator website you can get the generated password.

After entering the requested data, please place a check mark in the registration by clicking on the “Registration” field. The created user account remains registered in the system and is accessed by a combination of the user name and password on the “My Account” page.

In case you forgot your password, on the same page you need to click on “You lost your password?“. ” You come to a page where you can leave your e-mail address with which you have registered in the web shop, to which the system automatically sends you a link that will reset your password and get a new one. You can change it yourself later in your account settings, since automatically created passwords are not easily ‘memorable’ (or just click YES when your browser asks you to remember the password you entered so you don’t have to enter it every time you sign in).

In short, after creating an account, only login with username and password is required for each further purchase.

 

What personal information do we collect from you?

When you sign in, we collect the following personal information from you:

  • Name
  • Surname
  • postal address
  • phone number
  • e-mail address
  • any other information you voluntarily provide to us
What are we doing with your personal information?

When you provide us with any of the above personal data, we use it for the following purposes:

  • to process your orders for goods and services;
  • so that we can communicate with you regarding your order and send you the latest information or special offers that may interest you, unless you have chosen in a special statement that you do not wish to receive such notices
  • to respond to submitted inquiries and provide you with information about the latest news or special offers that may interest you, unless you have chosen in a special statement that you do not wish to receive such notices

 

To whom do we forward your personal information to?


B.B. Textile recognizes the importance of protecting personal data
and preserves the privacy of visitors to its sites. All information sent or automatically recorded by the visitor is used only and solely in accordance with this Statement.

B.B. Textile records all visits to its website. The information collected includes the client’s IP address, the list of pages he visited, the browser type, and other information. B.B. Textile uses the information collected for its own purposes for safety reasons and for statistical analysis.

We do not sell, trade, rent or otherwise transmit any information we have collected online that allow the identification of the person without your permission.

Protect your data

We accept your trust and are committed to taking acceptable steps to protect the information you provide online that allows you to identify the person, from loss, misuse and unauthorized access. We use physical, electronic and management procedures to protect your data.

 

Processing of website browsing data

By visiting our websites, information is stored that, by their nature, could enable the identification of users through processing and connection with third parties. This category of data includes: the name of your Internet service provider, your IP address, the websites you visit us from, the websites you visit, the time and duration of your visit, information about the device you are using (trademark, Model, operating system) and internet browser.

This usage data is processed to make our services technically available (for example, adapting to the device you are using) and to detect and prevent misuse. In addition, we use the data in an anonymous form for statistical purposes as well as to improve our website. The legal basis for the processing of personal data is Art. 6. Paragraph 1 is 1. first subparagraph (f) GDPR.

Use of cookies on this website

In order to make visits to our websites attractive and to enable the use of certain functions, we use so-called cookies on different sites.

A cookie is a small data file uploaded to your computer’s hard drive that allows a website to respond to you as an individual, to collect and remember information about your preferences to tailor your work to your needs and preferences.

Cookies may be temporary (stored only during visits to websites) or permanent (The user’s computer remains stored after the visit and will allow your browser to recognize us on the next visit). Cookies cannot access other files on your computer or determine your email address. The legal basis for the processing of personal data using cookies is Article 6(1) of Regulation (EC) No 1103/2009. Paragraph 1 is 1. first subparagraph (f) GDPR.

Cookies are generally safe whereas they only identify your computer to adapt your Internet experience to you. Accepting cookies does not provide access to your computer or other information that allows you to identify you, except for the information you want to share. Other servers cannot read them or use them to deliver viruses.

Cookies are used for all website features to function and a better user experience. If you do not agree to use them, you can easily delete (or prevent) cookies on your computer or mobile device using the browser settings you use.

Most browsers automatically access cookies, but you can usually customize your browser (Microsoft Internet Explorer or Chrome) to notify you of a request to place cookies, and you can refuse certain or all cookies. If you turn off receiving cookies, some features of the website may not be available to you

or pages will not be displayed correctly.

To support the custom features of our websites (e.g. codes of your country or language), we must send a cookie to your hard disk and/or use cookie-based authentication to identify you as a user of the site. We do not, however, use the so-called “monitoring” cookies that track your activities elsewhere on the Internet.

Web analysis using Google Analytics

This website uses Statistics Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses the so-called “google analytics”. “Cookies”, and the third-party cookie policy, please refer to the https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Google uses this information on behalf of B.B. Textile to evaluate your use of the website, compile website activity reports, and provide additional services related to the use of websites and the Internet. The IP address that your browser transmits as part of Google Analytics will not be combined with other Google data.

Users can prevent cookies from being stored on their computer by selecting the appropriate setting in their browser software. Please note, in this case you may not be able to use all the features of this website to the full extent. For more detailed information on the terms of use, see https://analytics.google.com/analytics/web/. The legal basis for the processing of personal data using supplements is Article 6(1) of Regulation (EC) No 1103/2009. Paragraph 1 is 1. first subparagraph (f) GDPR.

Use the re-marketing function

B.B. Textile uses google inc.’s re-marketing function, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This function allows us to access visitors to the website through targeted advertising based on the interests of the users of the website. For more information about Google re-marketing and google’s privacy policy, see: http://www.google.com/privacy/ads/.

You can permanently deactivate the use of cookies on Google by following the following link and download and install the add-in: https://www.google.com/settings/ads/plugin. Alternatively, you can exclude external service providers by using cookies by selecting a page to deactivate online advertising on http://www.networkadvertising.org/choices/ and implementing further exclusion information. The legal basis for the processing of personal data using supplements is Article 6(1) of Regulation (EC) No 1103/2009. Paragraph 1 is 1. first subparagraph (f) GDPR.

Social networks

Through our social media pages we offer you complete personal support. The data is used solely for the purpose of responding to your inquiry and is not forwarded to third parties. The legal basis for the processing of personal data in the context of the resolution of your inquiry is Article 6(1) of The European Regulation ( Paragraph 1 is 1. first subparagraph (f) GDPR. To contact us via social media, you must register with these services. The companies behind such services may possibly process personal data. We have no influence on the nature, scope and processing of this data.

 

Using facebook social network

Our website uses the plugins (“plugins”) of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins. When you visit a page of our website that contains such plugins, your browser connects directly to Facebook servers. The content of the service uploads Facebook directly to your browser and integrates into the page.

Through this integration, Facebook receives information that your browser has accessed to the appropriate page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) will be transferred from your browser directly to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook may immediately assign a visit to our website to your Facebook profile.

If you communicate with each other through this service, for example, leave a comment, that information is also transmitted directly to the Facebook server and stored there. The information will also be posted on your Facebook profile and displayed to your Facebook friends. Please note that as the owner and manager of our website, we have no knowledge of the content of the data transmitted and their use by Facebook.

The purpose and scope of data collection and further processing and use of data by Facebook is set out in their privacy policy, so please refer to Facebook’s privacy policy on www.facebook.com. If you do not want Facebook to directly assign data collected through our website to your Facebook profile, you must sign out of Facebook before you visit our website. You can completely prevent facebook services from loading on your browser, such as facebook. with “Facebook Blocker”. The legal basis for the processing of personal data using supplements is Article 6(1) of Regulation (EC) No 1103/2009. Paragraph 1 is 1. first subparagraph (f) GDPR.

USING INSTAGRAM SOCIAL NETWORKING

On our site there are additions to the social network Instagram (Instagram LLC, 1601 Willow Road, Menlo Park, California, 94025, USA). Instagram add-ons recognize you, for example. when using the “Instagram camera”.

If you visit our site with such an add-on, your browser establishes a direct connection to Instagram servers. Instagram sends the content of the plugins directly to your browser and includes it on the website. Through this add-on integration, Instagram receives information that you have accessed the appropriate page of our online destination, even if you don’t have an Instagram user profile, or if you’re not currently signed in to Instagram. This information (including your IP address) is sent directly from your browser to an Instagram server in the US and stored there. If you’re signed in to Instagram, however, Instagram can instantly assign your visit to our page or click the “Instagram”” button directly to your Instagram account, and this information can also be displayed to your Instagram contacts. For more information about the scope and use of Instagram data and related rights, visit instagram: https://help.instagram.com/155833707900388

 

Using a YouTube channel

On our website are used plugins (“plugins”) of the social network YouTube. This service is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). If you access the subpage of our website that contains such add-ons, your browser will connect directly to Google servers.

Google transfers the content directly to your browser and integrates into the page. Such integration allows Google to receive information that your browser has accessed to the relevant page of our website even if you do not have a YouTube account. This information (including your IP address) is transferred directly from your browser to google’s server in the USA where it is stored.

If you are registered with YouTube, Google will directly link a visit to our website with your account. We would like to point out that, as website owners and managers, we are not informed of the content of the data that has been uploaded or their use by Google. Learn about Google’s data protection policies for the purpose and scope of data collection by Google, together with your rights in this regard and possible settings to protect your privacy to: https: //www.google.com.

If you do not want Google to directly link your account to YouTube with information collected through our website, you must sign out of YouTube before visiting our website. You can also prevent Google Services from loading by using browser add-ons, for example: through the “NoScript” blocking script:http://noscript.net/ The legal basis for processing personal data using add-ons is Article 6. Paragraph 1 is 1. first subparagraph (b) or (f) GDPR.

Google Remarketing

This site uses Google Remarketing, an advertising service owned by Google Inc. (Google). Google and third parties place ads on websites on the Internet using cookies to track previous visits to our website. Google does not associate your IP address with other information it holds without your permission.

You can deactivate the use of cookies by changing certain settings on your browser by looking for a side https://www.google.hr/policies/technologies/ads/. And turn on the opt-out. How can you deactivate the use of third-party cookies by going to the deactivation page http://www.networkadvertising.org/choices/. For more information about Google Policies, see www.google.com/intl/hr/privacy.

 

Links (links) to other websites

Links to third-party webpages may be provided solely for additional information and your needs. If you use these links, you will leave our website. This Privacy Statement does not cover the procedures for collecting website data related to our websites, nor do we control their content or privacy policy. We suggest that you carefully review the privacy policy of each page you visit.

Data retention time

We store and process personal data only for as long as necessary to carry out a legitimate purpose, unless the applicable rules for a particular purpose provide for a longer retention period.

Security of your personal data

We process personal data in a safe manner, including protection against unauthorized or unlawful processing and loss.

Your rights

You have the right to access all of your personal data processed by B.B. Textile, as well as to their correction, the right to withdraw the prior consent, erasure and restriction of processing. If technically possible, you may request that B.B. Textile transfer personal data to another controller.

B.B. Textile will process your data in a safe and lawful manner. In order to exercise the above rights, and in the case of inquiries and complaints regarding the use and processing of your personal data, you may contact the data protection officer of B.B. Textile.

In accordance with the applicable legal provisions, you have the rights and remedies listed below. For the purpose of realizing your rights and if you have questions please contact:

B.B. Textile
Data Protection Coordinator
Putjane Street 7, 40 000 Čakovec
info@bbtextile.hr

Right of access (Art. 15. GDPR)
You have the right to information about whether your personal data has been processed and if so, what data has been processed.
You are also entitled to information relating to the purpose of data processing and its legal basis,
categories of personal data, their disclosure to third parties and the duration of storage.

Right to rectification and erasure (Art. 16. 17, 2014 in New York City. GDPR)
You have the right to claim rectification of your inaccurate personal data without delay, i.e. with respect for the purpose of
data processing, the right to request the addition of incomplete personal data and the erasure of your data.

The right to restrictions on processing (Art. 18 GDPR)
You have the right to restrict the processing of all personal data collected. After submitting an application for
restrictions can only be processed upon issuance of a specific consent, i.e. by obtaining and enforcing
Request.

Data transfer (Art. 20. GDPR )
You have the right to claim the smooth and unlimited transfer of personal data collected to third parties.

Right to object (Art. 21. GDPR)
You have the right, for reasons arising from your special situation, to object at any time against the processing of
personal data relating to you, which are necessary for the performance of a task in the public interest or in the
the official powers of the controller or the legitimate interests of the controller or a third party, except
interests or the fundamental rights and freedoms of data subjects requiring the protection of personal data.

In such a case, the controller may no longer process personal data, unless it demonstrates the existence of compelling legitimate reasons for their processing, which go beyond the interests, rights and freedoms of the data subject, or for the purpose of setting up, pursuing or defending legal claims.

At any time, you may object to the processing of data for direct marketing purposes, in which case personal data may no longer be processed for such purposes.

If you take action to exercise your above rights, B.B. Textile is obliged immediately, and no later than within one month of receipt of your request, to enter into the request or to comply with the request.

If you wish to exercise any of the above rights, please contact us using the following contact details:

B.B. Textile
Data Protection Coordinator
Putjane Street 7, 40 000 Čakovec
info@bbtextile.hr

Changes to this Statement

Any changes to the Terms of This Privacy Statement will be published on this site. The change date will also be specified. Check regularly to see if this Privacy Statement has been changed, especially before submitting any personally identified information on our website.

By using our website, you actually accept this Privacy Statement during its use.

Shopping security

It is clear to us that the security of your personal data is of paramount importance, so we use a wide range of electronic and physical security measures and devices to protect your personal data

B.B. Textile is proud to provide its customers with safe online shopping. It is clear to us that the security of your personal data is of paramount importance and therefore we use a wide range of electronic and physical security measures and devices to protect your personal data and credit cards from unauthorized access. The security of shopping online is extremely high.

In order to ensure a high degree of safety bbtextile.hr benefits Secure Sockets Layer (SSL) technology with which we can provide you with the safest possible online shopping. SSL technology allows you to encrypt (encrypt) sensitive information during your online transaction. All forms on our site are provided with SSL technology so that your personal data is secure from malicious hands.

In case of unauthorized use of your credit card, you must notify your credit card provider in accordance with the rules of the card companies.

How can you secure yourself?

 

Always use antivirus programs with daily updates.
Use latest version of Internet browser (browser).
Never do not use beta browsers Internet.

 

Which Internet browsers do you use?

 

  • Mozila FireFox 3+
  • Google Chrome
  • Safari
  • Internet Explorer version 7-9

 

If you have any further questions feel free to contact us on our email info@bbtextile.hr or by phone +385 (0)99 329 4175

Payment methods

We offer our customers different payment options:

KARTICE JEDNOKRATNO

Visa, MasterCard®, Maestro®
One-time card payments are subject to lower cash rates

Secure ON-LINE payment through CorvusPay authorization system
(an advanced system for secure payment card acceptance online)

Our web shop uses 3D Secure authorization?
3-D Secure is a secure payment card payment program at online retail outlets. For security reasons, banks seek additional user identification when making payments online, including for our web shop, to prevent card misuse. 3-D Secure code plays the same role as an ATM PIN when paying online. People who have contracted online banking at their bank can generate 3-D Secure code using their token or m-token. Individuals who do not have an online banking contract may request the issuance of a 3-D Secure code at their bank, which will be valid for online payments. So, depending on the bank where the Internet banking is located, the user may request: Issuing a security PIN to confirm transactions or issuing tokens.

CREDITCARD INSTALLMENTS

Secure ON-LINE payment through CorvusPay authorization system
(an advanced system for secure payment card acceptance online)

Plaćanje karticama sa odgodom na rate
PBZ
Privredna banka Zagreb d.d.
ZABA
Zagrebačka banka d.d.
ERSTE
Erste&Steiermärkische Bank d.d.
Visa
img
NO NO NO
MasterCard®
img
NO NO NO
Maestro®
img
NO NO NO
Diners
img
NO NO NO
By taking

When you pick up a shipment, you pay the amount of the invoice in cash to the croatian postal service, GLS or Overseass Express courier service.

By pre-invoice

When confirming the order to your e-mail we will send you a invoice. Shipping and delivery are dependent from the date of payment of the pre-invoice and the payment receipt to be sent to the e-mail After your confirmation of the purchased products we will deliver to you according to the agreed terms of delivery.

Postage

From now on we allow our customers to pay postage along with the invoice: up to 40 kg of postage weight in Croatia is 29,00 kn.

For goods worth over 300 kn postage is free.

ON-LINE PAYMENT SECURITY

When making a payment on our web store, use CorvusPay, an advanced system for secure online payment card payment. CorvusPay ensures the complete secrecy of your card information from the moment you enter it into the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card.

Entry and transfer of personal information
The entry and transfer of personal and credit card number information is protected by the SSL protocol of 256-bit encryption provided by the CorvusPay system for online credit card authorization. Credit card authorization and billing is done using CorvusPay’s real-time card authorization and billing system. When paying for cards included in the 3-D Secure program, your bank, in addition to validity of the card itself, further confirms your identity with a token or password.

MasterCard® SecureCode™
MasterCard® SecureCode ™ is a new service from MasterCard and your card issuer that provides you with additional security when making an online purchase. You do not need a new MasterCard or Maestro® card to use this service. You choose your own personal MasterCard SecureCode and never share it with any online retailer. Private code means extra security against unauthorized use of your credit or debit card when you shop online. Each time you make an online payment with your MasterCard or Maestro card, a window opens for your card issuer to ask you to enter your personal SecureCode, just as it asks you to enter a PIN at an ATM. Within seconds, the card issuer confirms your information and allows you to complete your online purchase. For more information on the MasterCard SecureCode program, click www.mastercardsecurecode.com

Ista kartica, dodatna online sigurnost.
Verified by Visa is a new service that lets you shop online with added security. Using the Verified by Visa process, your identity is verified when shopping at the online stores included in the program. This convenient way of shopping is possible through your existing Visa card. Additionally, Verified by Visa is a quick process. You only need to register your card once and compose your own password. Then, after making a purchase in the stores included in the program, a Verified by Visa window will appear. Just enter your password and click submit. Your identity is verified and your purchase is secure. To activate Verified by Visa on your Visa card or to find out more about this, contact your financial institution that issued your Visa card. Click on www.visaeurope.com for further information.

Terms of Use

The visitor reviews and uses the information available on this site at his own risk and accepts without any restrictions the terms of use listed below.

Visiting, retrieally retriely and use materials is subject to all applicable law and limited by the Terms of Use listed below.

The visitor reviews and uses the information available on this site at his own risk and accepts the terms of use listed below without any restrictions.

B.B Textile seeks to keep all information available on this site accurate and refresh it regularly. Regardless, B.B Textile does not guarantee their accuracy, completeness and usefulness, nor does it assume any responsibility for errors on this site.

The visitor uses this site at his own risk. B.B Textile is not liable for any damage to software and computer equipment or other forms of ownership that may result from visiting or retrieved content from the site.

Some links from this site point to other sites and resources on the Internet that are not in any way connected to B.B Textile,nor B.B Textile has control over them. B.B Textile is not directly or indirectly liable for any damage that may occur as a result of the visitation of these sites or the use of resources.

All information and materials sent by the visitor by e-mail, through forms or as a result of visiting the site are confidential. B.B Textile this information will only be used in accordance with the Privacy Statement.

All logos and other elements published on this site the identity that determines the identity are registered or unregistered signs of B.B. Textile or other owners and may only be used with the approval of B.B Textile or other owners.

All information on this site, especially images, texts, documents, source programming code is the property ofB.B. Textile. Their use may be subject to legal liability in accordance with all applicable legislation.

The documents published on this site are intended for public disclosure and are the property ofB.B. Textile. Anyone may use, refer to or quote documents, but only in their original form and with the mandatory indication of the source.

The use of documents and source programming code and other information available on this site in any other way than the above, without the permission ofB.B Textile constitutes a violation of ownership and as such is subject to legal liability which is regulated by the laws of the Republic of Croatia or other applicable regulation.

B.B Textile reserves the right to change the Terms of Use at any time. Therefore, visitors are advised to check the content of this site periodicly.

You can download the terms of purchase and use in full at the following link: Terms of use and purchase.

Terms and conditions

The terms and conditions apply to customers whose residence is located in the territory of the European Union. The customer can become any adult and business-capable person who accepts the terms and conditions, as confirmed by the order of the items.

All customers in the web store www.bbtextile.hr with the order are accepted and confirmed by the terms and conditions B.B. Textile. Terms and conditions apply to customers whose residence is in the territory of the European Union.

The customer can become any adult and business-capable person who accepts terms and conditions, as confirmed by the order of items. A contract on behalf of both a minor or a fully commercially incompetent person may be concluded only by their legal representatives, and partially commercially capable persons can conclude a contract only with the agreement of their legal representative. If you do not agree to the terms either in whole or in part, please inform us in writing before confirming the order info@bbtextile.hr .

Prices are expressed in kunas (incl. VAT) and are valid until the expiry of the stock. The images and descriptions of the product are prepared in such a way that they accurately convey all the characteristics of the product to the customer and are updated and added up-to-date. All products are supplied with warranty sheets, instructions and other documentation provided by law.

Despite the great attention, errors in the text and images of the product are possible, in this case the citation of our in charge employees for the web shop at the sales center in Cakovec.

 

Product Order

 

You can order products through the web store, mail, phone or in our stores. After receiving the order, we send you an offer where you can make a payment. The offer offered refers to a full cash or virman payment.

We reserve the right that the images and specifications of the product are not 100 identical.

Products from the web store are ordered online following simple instructions to fill in all the necessary information and finally confirm the order. When shopping on our web store, the customer may at any time before the final confirmation of the purchase and return to the initial product catalog as you step.

The order process is accomplished in 4 simple steps:

  1. Add selected products to your cart
  2. user login
  3. Order process:
    • Delivery Address
    • Delivery Method
    • How to pay
    • Certificate

When the order process is confirmed, we will send a confirmation of receipt of the order to your e-mail. In case you do not receive confirmation, please contact us on info@bbtextile.hr.

 

Delivery deadlines

 

Upon payment of the ordered goods we have on the condition we submit for delivery within 24 hours,and no later than 3 working days. Goods that we do not have in condition should wait 3-45 working days. If for some reason we are not able to make the delivery of the ordered goods you will be notified as soon as possible and possibly offer you the same goods from another manufacturer or similar goods from another manufacturer of the same characteristics, which you can and do not have to accept.

In case you are unable to deliver the product and not accepting the replacement product, we will refund you. Within 45 business days, the order cannot be cancelled, but if for some reason we are unable to deliver the ordered goods within those 45 business days, then at the end of those 45 days it is possible to withdraw the order and receive a refund. The money is refunded free of charge and in the manner in which it is paid within 7 working days at the latest. Also, if the buyer does not pick up the goods within 45 days of the maturity notice, it is concluded that the buyer has given up the purchase and the same goods are given to further sale without a refund.

Complaint

 

The buyer is entitled to return the goods in the following cases: the supply of goods that have not been ordered to deliver goods that have an error or damage not caused in transport. When picking up the goods, you should check the exact value, quantity and undamagedness of the goods supplied. All products must be unaclosed and undamaged in the original factory packaging. With your signature when picking up the goods, you confirm the accuracy of the and the download of products and supporting documentation (invoices, declarations, guarantees, instructions..).

If the damage is caused during transport, advertise such a product with the delivery service, and in any case, let us know. When picking up goods from the courier, please immediately, with his presence, overolate the quality and quantity of the shipment and, in case of visible defects, immediately advertise the delivery and make a log, because the delivery services treat your signature as: “by signature you confirm that you have received the shipment in the correct condition….” so you don’t have the right to a subsequent complaint to be delivered!

If the defect is due to a factory fault, we will deliver a new product to you without any additional costs as soon as possible. If the damage is caused by improper use or handling on your part, or you are not satisfied with the product, you bear the costs of replacement, delivery and other manipulative costs in full. In the event that the goods have visible defects, you can advertise the goods within 7 days of purchase in the factory packaging and with the presentation of the invoice,except for goods damaged by improper use or handling.

Coupon Codes and Discounts

 

Our Facebook friends and newsletter subscribers from time to time we donate a coupon for special promotions, benefits and discounts. If you do not receive our newsletter yet, do not miss the opportunity and sign up Here.

Coupon is usually a single word or string of characters. To calculate the discount, type the exact text and/or characters on the coupon, confirm it – and the discount will be automatically calculated. The coupon entry field can be found in “Shopping cart”. So you need to take advantage of these benefits just before you finish your purchase.

Coupons may be limited by the duration and number of uses. Also discounts can be applied to only one product, to a limited choice of products or action. Products that are already in action, in most cases the coupon code will not be able to apply unless it is strictly noted. All discount policies will be clearly indicated when sending coupons. If you get stuck at any time, we will be happy to help you.

In case of using different discounts/coupons, they are not aggregated but only one is taken into account

 

Duration and termination of the contract (unilateral termination of the contract by the customer)

 

The contract concluded by the End-User with B.B. Textile for the purchase of goods and services is a one-time contract for the purchase of goods or services consumed by the supply of goods or services by B.B. Textile and made by payment by the end-user, in case it is not terminated. These general terms and conditions are an integral part of the purchase agreement between B.B. Textile and the buyer.

In accordance with the Consumer Protection Act, you are entitled to terminate the contract unilaterally without giving reasons within 14 days of the date of delivery of the product, i.e. the delivery of the last product from the order. You can download the standard information form for unilateral termination of the contract at this the link.

CONTACT US

If you have questions about how your information is used or about this Privacy Statement please contact us via our contact form. We will do our best to address your issue and correct the difficulties you warn us about.

New Field

4 + 2 =

Registry court:Commercial Court in Varaždin | MBS 070167658 | Tt-18/5247 -4

Share capital: 20.000,00 HRK paid in full | Executive Director: Jelena Buhanec

Bank: Privredna Banka Zagreb | IBAN: HR 52 2340 0091 1109 8704 7 | BIC: PBZGHR2X | OIB: 97725644839

BB Textile LOGO

Receive our news!

Subscribe to our "Newslewtter" and receive quality and invaluable information regarding Renideo cloths, and we also give you a coupon code with a 5% discount!

You have successfully signed in!

Share This