In case of complaint of goods, the buyer is obliged to send a complaint to B.B. Textile d.o.o. by e-mail or in writing in accordance with the legal terms and conditions.

The buyer is entitled to the complaint of the goods in the following cases:

  • supply of goods not ordered
  • the supply of goods that have an error or damage

The answer to the complaint of B.B. Textile d.o.o. undertakes to give within the time limit specified by the Consumer Protection Act.


In accordance with the Consumer Protection Act, the provisions of the Law on Mandatory Relations (OG 35/05, 41/08, 125/11, 78/15) on liability for material defects apply to the consumer (B.B. Textile d.o.o.o.) in case of material deficiency.

Complaints are recognised only with the invoice presented as the only proof of purchase. According to the Consumer Act, it is not possible to advertise a product made by the customer at his or her wish (Article 79(3 of the Consumer Protection Act).

In case of complaint, send the complaint to: Ulica Putjane 7, HR – 40000 Čakovec, Croatia or by mail

Visible external damage to the packaging or goods is required to report to the delivery service officer.


Only a Customer who has entered into a Distance Agreement (Internet trade) may terminate the contract without specifying the reason for this (Article 72 of the Treaty on the Functioning of the Eu, Treaty on the Functioning of the Eu, Treaty on the Functioning of the Eu, Treaty on the Functioning of the Eu, Treaty on the Functioning of the Eu, Treaty on the Functioning of the Eu, Treaty on Consumer Law), within fourteen (14) days of receipt of the goods, assuming that it has received confirmation of the prior notification before that. If the buyer with the distance contract has not received confirmation of the possibility of unilateral termination of the contract, the buyer’s right to unilateral termination of the contract is 12 months. Termination of the contract is possible for goods that have not been modified before production at the request of the customer (Article 79(3 of the Consumer Protection Act).

In the event that he exercises his right, customer bears the cost of returning the goods and must return it within 14 days (Article 77 of Regulation (EU) No 1303/2013). consumer protection law). The buyer also bears the cost of any impairment of the goods (Article 77 Of the Consumer Law) (unpacked goods, lost documentation and parts, damage, use of goods and the like), other than that necessary to determine the nature, characteristics and functionality.

If the product is returned defective, with major defects or no parts and documentation, and if it is not delivered within 8 days it is considered that buyer has not fulfilled his obligation to return the goods and Seller is not obliged to recover the paid funds in full but an impairment assessment of the product will be made.

Other rights and obligations are set out in the Standard Information Form for unilateral termination of the contract.
Notification of the manner of a written complaint to the consumer

All objections pursuant to Article 10(1) of Regulation (EC) No 1103/2009 shall (N.N. 41/2014), you can send by mail or e-mail.


The products will be packaged so that the usual manipulation in transport cannot be damaged. When picking up the product, the buyer is obliged to check for any damage and immediately advertise them to the delivery professional who delivered the goods, or refuse to pick up the shipment where the external damage is visible. The customer is obliged to sign a shipment or delivery note when picking up the goods and the delivery service takes it as a receipt for the pick-up.

If you have chosen the wrong size of the product with a motif, such a complaint will not be respected. This is because on our site, along with each product, there is a presentation of products with informational dimensions (height and width) of the product.

B.B. Textile d.o.o. reserves the right to change these terms and conditions without notice. The terms and conditions are in accordance with the laws of the Republic of Croatia. In the event of an eventual dispute, the trader and the consumer will resolve the dispute amicably, and if it is not possible the competent court in Cakovec is competent.


Please read carefully Terms of Use, Terms and conditions and sales, and also carefully read your advertising rights to avoid unpleasant situations. In case you need to advertise the lack of products or simply want to terminate the online purchase agreement you can submit one of the links below in accordance with the above instructions.


B.B. Textile d.o.o. is also present on social media. We’d like you to visit us at least on one of them, we hope we’re on the same wavelength, and leave your opinion, rating and/or review there. We’ll make it up to you!


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Registry court:Commercial Court in Varaždin | MBS 070167658 | Tt-18/5247 -4

Share capital: 20.000,00 HRK paid in full | Executive Director: Jelena Buhanec

Bank: Privredna Banka Zagreb | IBAN: HR 52 2340 0091 1109 8704 7 | BIC: PBZGHR2X | OIB: 97725644839

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